Our 3rd party vendor had a failing node causing occasional timeouts and 500 errors to our users. We have replaced the node and our seeing response times returning to normal. We will monitor the servers for awhile.
Posted May 11, 2016 - 19:06 EDT
Identified
We have identified the problem and are working to correct the timeouts.
Posted May 11, 2016 - 18:42 EDT
Investigating
Our systems have reported an increase in timeouts. Our team is investigating.