February 2017

No incidents reported for this month.

January 2017

No incidents reported for this month.

December 2016

[Scheduled] TaxJar Report Maintenance
The maintenance activity is being postponed to another day. Thank you.
Dec 28, 22:00-22:08 CST

November 2016

No incidents reported for this month.

October 2016

Monitoring Possible Performance Issues
Third party services in this DNS attack are reporting all systems back to normal. We are seeing that TaxJar services and applications are back to normal.
Oct 21, 12:04-19:11 CST
Slow Performance
We have seen response times return to normal at this time.
Oct 11, 09:32-10:35 CST

September 2016

No incidents reported for this month.

August 2016

No incidents reported for this month.

July 2016

No incidents reported for this month.

June 2016

No incidents reported for this month.

May 2016

Occasional Timeouts
Service is fully restored.
May 11, 17:33-20:42 CST
SmartCalcs Service Disruption
We have confirmed service is fully restored.
May 1, 09:36-10:32 CST

April 2016

Retroactive: April 12th Slowness
On Tuesday April 12th evening some users might have experienced slowness. Restarting one of our app servers corrected the issue.
Apr 13, 11:32 CST

March 2016

No incidents reported for this month.

February 2016

No incidents reported for this month.

January 2016

Data Issue with Zip codes with leading zero
Customers identified an error with zip codes not being found that had leading zeros causing a 404 response from the /v2/rates endpoint. The data problem was found and corrected and customers confirmed proper responses.
Jan 4, 15:22 CST

December 2015

Connection and/or Timeout on SmartCalcs
Our database was low on space causing 500 HTTP errors to be returned to some API calls for a time of about 1 to 5 minutes. The database disk was upgraded in size immediately and servers restarted and service resumed to normal levels by 2:48p Central Time.
Dec 22, 15:24 CST

November 2015

No incidents reported for this month.

October 2015

No incidents reported for this month.

September 2015

Reporting and API performance degredation
Performance issues have been resolved by our service providers.
Sep 20, 11:48-13:18 CST

August 2015

No incidents reported for this month.

July 2015

No incidents reported for this month.